Not Heating or Cooling
Air that never warms up in winter or cools down in summer - often refrigerant, reversing valve, or compressor trouble.
Air Conditioning and Heating Specialists
Heat Pump Repair in Middlebury, Goshen, Elkhart, and Michiana
Heat Pump Trouble? We Fix Heating and Cooling in One Visit.
When a heat pump fails, you lose heating and cooling at once - so a fast, accurate repair matters twice as much. A Good Neighbor Heating & Cooling diagnoses and repairs heat pumps across the Michiana area, and our customer service line answers 24 hours a day, 7 days a week.
Serving local homeowners since 1919, our technicians work on many major heat pump brands. You get a clear diagnosis and the repair cost before any work begins.
Signs Your Heat Pump Needs Repair
Ice That Will Not Clear
Thick ice on the outdoor unit that survives the defrost cycle points to a defrost control, refrigerant, or airflow problem.
Constant Running with Poor Results
Long run times are normal in extreme weather; constant running while the house stays uncomfortable is not.
Grinding or Squealing
New mechanical noises from either unit mean a motor, bearing, or fan problem worth catching early.
Spiking Electric Bills
Often a sign the backup electric heat is carrying the load because the heat pump has lost capacity.
Short Cycling
Starting and stopping every few minutes wastes energy and wears out the compressor.
Common Heat Pump Problems We Repair
- Refrigerant leaks - the most common cause of weak heating and cooling
- Reversing valve failures - the component that switches between heating and cooling modes
- Defrost control problems - the reason outdoor units ice over in winter
- Failed capacitors and contactors - frequent electrical failure points
- Compressor issues - we test honestly before recommending anything major
- Backup heat malfunctions - auxiliary heat that will not engage, or will not shut off
- Thermostat and control faults - especially with dual-fuel systems that switch between heat sources
What to Expect from a Repair Visit
1. We ask what you have noticed - which mode misbehaves, any ice, noises, or bill changes.
2. The technician tests the system in both heating and cooling modes to isolate the fault.
3. You get a plain-language diagnosis and the repair cost before work begins.
4. With your approval, we complete the repair.
5. We verify performance in both modes and clean up before we leave.
Older Unit? We Will Give You Both Numbers.
Heat pumps typically last 10 to 15 years. If yours is near the end and facing a major repair, we will show you replacement pricing alongside the repair quote so you can decide.
Why Call A Good Neighbor?
Local since 1919, based in Middlebury, serving Goshen, Elkhart, South Bend, Mishawaka, and the surrounding communities. We answer around the clock and explain every cost up front.
Ask about our current repair coupon when you schedule.
Heat Pump Repair FAQs
Why is my heat pump blowing cool air in heating mode?
Heat pump air is naturally cooler than furnace air, so mildly warm air can be normal. But if the house is losing temperature, suspects include a refrigerant leak, a failed reversing valve, a struggling compressor, or backup heat that is not engaging. A technician can sort normal from broken quickly.
Is ice on my heat pump normal in winter?
Light frost is normal, and the unit runs periodic defrost cycles to clear it. Thick ice that coats the coil or does not clear means a problem - a failed defrost control, low refrigerant, or airflow trouble - and should be looked at before it damages the fan or coil.
Why is my heat pump running constantly?
In very cold weather, long run times are normal - heat pumps are designed to run steadily. But constant running paired with a cold house or high bills suggests low refrigerant, a dirty coil, or a failing component worth diagnosing.
Why did my electric bill suddenly spike?
A common cause is the backup electric resistance heat running more than it should - often because the heat pump itself has lost capacity from a refrigerant leak or component failure. Fixing the underlying problem usually brings bills back down.
What should I check before calling for heat pump repair?
Verify the thermostat mode and setting, replace a dirty filter, check the breakers for both the indoor and outdoor units, and make sure the outdoor unit is not buried in snow, leaves, or debris. If it still misbehaves, call us.
Do you offer emergency heat pump repair?
Our customer service line answers 24 hours a day, 7 days a week. Call 574-825-1677 whenever your comfort quits.
Related Services
- Heat pump maintenance - twice-a-year care that prevents most repairs
- Heat pump replacement - when the repair math stops working
- Mini-split repair - for ductless heat pump systems
- Maintenance plan - repair discounts and priority scheduling